At HANNOFA LTD, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns & Exchanges
- You have 14 days from the date you receive your item to request a return or exchange.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Return Process
To start a return, please contact our support team at admin@hannofa.co.uk with your order number and proof of purchase. Once your return is accepted, we will provide you with instructions on how and where to send your package.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
4. Damaged or Defective Goods
Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.
5. Non-returnable Items
Certain items cannot be returned, such as customized/personalized car accessories or final sale items.